Harmony Refresh Aromatherapy

(FREE SHIPPING FOR PURCHASES OVER $60)

Shipping Policy

At Levitate, we strive to ensure that your handcrafted oils arrive safely and promptly. Please review our shipping policy below.

Processing Time

• Order Processing: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
• Custom Orders: If you have placed a custom or personalized order, please allow additional time for processing. We will notify you of the estimated processing time at the time of your order.

Shipping Rates & Delivery Times

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options.
• Estimated Delivery Times:
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days
• International Shipping: We currently ship to a few international countries. International shipping times vary depending on the destination, typically ranging from 7-21 business days. Please note that the customer is responsible for any customs duties or taxes that may apply. Please contact us directly before placing order.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in the email.

Shipping Delays

• Delays: While we do our best to ensure timely delivery, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may affect shipping times. We are not responsible for delays caused by the shipping carrier or other external factors.
• Lost or Stolen Packages: Levitate is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.

Shipping Address

• Accuracy: Please ensure that your shipping address is correct before submitting your order. We are not responsible for orders shipped to incorrect or outdated addresses. If you need to make a change to your shipping address, please contact us immediately at levitate2greatness@gmail.com .

Undeliverable Packages

• Returns to Sender: Packages that are returned to us due to incorrect addresses or unclaimed shipments will incur additional shipping charges if they are to be re-shipped. We will contact you to arrange re-shipment.

Contact Us

• If you have any questions or concerns regarding your order, please reach out to us at levitate2greatness@gmail.com. We're here to help!

At Levitate, we take pride in creating high-quality, handcrafted oils. We want you to be fully satisfied with your purchase. Please read our return and refund policy below.

Returns

• Eligibility: Due to the nature of our products, returns are only accepted for items that are unopened, unused, and in their original packaging. If your oil has been opened or used, we cannot accept a return.
• Timeframe: You have 14 days from the date of delivery to request a return.
• Process: To initiate a return, please contact us at [your contact information] with your order number and reason for return. If your return is approved, we will provide you with a return shipping address.

Refunds

• Eligibility: Refunds are issued for products that are returned in their original condition. Shipping fees are non-refundable.
• Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
• Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at Levitate2greatness@gmail.com.

Non-Returnable Items

• Custom or personalized orders
• Sale items
• Gift cards

Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will work with you to correct the issue.

Shipping You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.